Gaming on jl62 should always be fun, not stressful. We're committed to giving every Filipino player the tools, information, and support they need to keep their gaming experience safe, enjoyable, and within their means.
Our Commitments
jl62 enforces the PAGCOR-mandated minimum age of 21 for all players. Every new account goes through identity verification before any real-money play is permitted. We do not allow underage access — period.
Set daily, weekly, or monthly deposit limits directly from your jl62 account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions.
If you feel you need a break, jl62 offers temporary (30, 60, or 90 days) and permanent self-exclusion. During exclusion, your account is locked and you will not receive any promotional communications from us.
Enable session time alerts in your account settings. jl62 will notify you when you've been playing for 30, 60, or 90 minutes — a gentle nudge to take a break, grab some water, and check in with yourself.
Set a maximum loss threshold per day, week, or month. When your losses reach the limit you've chosen, jl62 will automatically pause your gaming session for the remainder of that period.
Our Filipino support team is available around the clock via live chat. If you're worried about your gaming habits or need help activating any responsible gaming tool, we're always here — no judgment, just help.
Know the Signs
Gaming is entertainment — it should never feel like an obligation or a way to solve financial problems. Here are some warning signs that your gaming may be becoming a concern:
Please reach out to our support team or activate self-exclusion from your account settings. You can also contact the jl62 responsible gaming team directly. Asking for help is a sign of strength, not weakness.
Player Tools
All of these tools are available free of charge to every registered jl62 player. Access them anytime from your account settings or by contacting our support team.
Cap how much you can deposit per day, week, or month. Reductions apply instantly; increases require a 7-day waiting period.
Set a ceiling on how much you can lose in a given period. When reached, your session pauses automatically until the period resets.
Limit how long you can play in a single session. You'll receive a notification and the option to log out when your limit is reached.
Receive periodic pop-up reminders showing how long you've been playing and your net gaming result for the session.
Temporarily or permanently lock your jl62 account. During exclusion, all marketing is suspended and account access is blocked.
Need a Break?
Activating self-exclusion on jl62 takes less than two minutes. Here's how to do it:
Visit jl62.app and sign in using your registered email and password. Make sure you're on a secure, private connection.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Navigate to the Responsible Gaming tab within your account settings. All player protection tools are grouped here for easy access.
Select a temporary exclusion (30, 60, or 90 days) or a permanent exclusion. Permanent exclusion cannot be reversed — please consider carefully before selecting this option.
Your exclusion takes effect immediately. You'll receive a confirmation email at your registered address. All promotional communications from jl62 will be suspended for the duration of your exclusion period.
Need help activating self-exclusion? Contact our 24/7 support team via live chat on the jl62 platform.
External Support
jl62 operates in alignment with PAGCOR's responsible gaming framework. If you or someone you know needs additional support beyond what jl62 provides, the following Philippine organisations can help.
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains a responsible gaming programme for all licensed operators in the Philippines. PAGCOR's framework includes player protection standards, self-exclusion registries, and operator compliance requirements that jl62 adheres to.
Contact PAGCOR directly through their official government channels for regulatory concerns.
The NCMH provides mental health services across the Philippines, including support for behavioural addictions. If problem gambling is affecting your mental health or that of a loved one, the NCMH offers counselling and referral services in Manila and through regional partners in Cebu, Davao, and Quezon City.
NCMH Crisis Hotline: 1553 (available 24/7)
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. GA meetings are held regularly in Metro Manila, Cebu, and other major cities across the Philippines — free of charge and open to anyone who wants to stop gambling.
The Department of Health (DOH) operates a mental health helpline available to all Filipinos. Trained counsellors can provide guidance, referrals, and emotional support for individuals struggling with gambling-related issues or any other mental health concern.
DOH Helpline: 1800-10-2584244 (toll-free)
Play Smart
Decide how much you're comfortable spending before you open any game. Treat it like an entertainment expense — not an investment.
If you've hit your loss limit for the day, log out and come back another time. Chasing losses almost always makes things worse.
Step away from the screen every hour. Grab a snack, stretch, or chat with someone. Fresh eyes make for better decisions.
Avoid gaming when you're stressed, upset, or tired. Emotional states cloud judgment and can lead to decisions you'll regret.
Gaming should be one of many leisure activities in your life — not the main one. Make time for family, friends, and other hobbies too.
Deposit limits, loss limits, and session reminders are there for a reason. Set them up when you're in a calm, clear headspace — not in the heat of the moment.
Play Responsibly
jl62 is built for entertainment. Set your limits, play within your means, and enjoy 1,000+ games knowing that our team has your back. For players 21 and above only.